35dg Privacy Policy — Your Information Is Our Responsibility

1. Introduction

35dg is a trusted online gaming platform for players in Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") describes how 35dg collects, uses, stores, and protects your personal information.

By using our website or registering an account, you are considered to have accepted the terms of this Privacy Policy. Please review this policy regularly, as it may be updated from time to time.

2. Information We Collect

35dg collects user information through various methods. The categories of information collected are described below:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID number or passport details (for identity verification)
• Residential address
• Basic information about occupation and source of income

2.2 Financial Information

• bKash, Nagad, Rocket, and Upay numbers
• Transaction history — records of deposits and withdrawals
• Relevant bank account details (where applicable)

2.3 Usage Information

• Gaming history, betting patterns, and session information
• Login time, IP address, and device information
• Browser type, operating system, and language settings
• Data collected from cookies and web beacons

2.4 Communication Information

• Live chat message history
• Email communication records
• Feedback and complaint information

3. How We Collect Information

35dg collects your information through the following methods:

3.1 Direct Collection

We directly collect the information you provide when you register on our platform, log in, make a deposit or withdrawal, contact us via live chat, or fill in any form.

3.2 Automatic Collection

Our servers automatically record certain information — such as your IP address, browser details, how long you spent on the site, and which pages you visited. This information is used to ensure the security and performance of the site.

3.3 Cookie Use

35dg uses cookies to improve your browsing experience and remember your preferences. You can control cookies in your browser settings, but disabling certain cookies may cause some features of the platform to not work properly.

4. Purposes for Using Your Information

We use your information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Processing Financial Transactions: To complete deposits and withdrawals successfully.
• Identity Verification: To complete the KYC process to prevent fraud and money laundering.
• Customer Service: To resolve your questions and complaints promptly.
• Responsible Gaming: To monitor your gaming behaviour and identify potential risks.
• Platform Improvement: To analyse user experience and improve the quality of our services.
• Legal Obligations: To comply with applicable laws and regulations.
• Security: To prevent unauthorised access and fraud.

5. Sharing and Disclosure of Information

35dg may share your personal information with third parties in limited circumstances:

5.1 Service Provider Partners

We may share necessary information with trusted technology partners such as payment processing services, cloud hosting providers, and security firms. These partners operate under our instructions and may not use your information for their own purposes.

5.2 Legal Obligations

We may be required to disclose your information in response to a court order, a lawful request from a government authority, or as required by applicable law.

5.3 Fraud Prevention

In cases of suspicious activity or fraud, relevant information may be shared with investigating authorities.

5.4 Business Transfer

If ownership of 35dg changes, user information may be transferred to the new ownership as part of the organisation's assets. We will notify you in advance in such cases.

6. Data Security Measures

35dg has implemented industry-standard security measures to keep your information protected:

• SSL Encryption: All data transfers are secured with TLS/SSL technology.
• Encrypted Storage: Sensitive information such as passwords is stored in encrypted form.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and real-time monitoring systems.
• Two-Step Verification: Additional verification is triggered on suspicious login attempts.
• Regular Security Audits: Our systems undergo regular security testing.
• Staff Training: Only staff trained in data security have access to your information.

However, no method on the internet is 100% secure. We strive to ensure the highest level of security, but we cannot guarantee complete security.

7. Data Retention Period

35dg retains your information for as long as necessary:

• All information is retained while your account is active.
• Even after an account is closed, information may be retained for a defined period as required by law.
• Financial transaction records are generally retained for extended periods to meet legal obligations.
• Customer service communication records are retained for a limited period.

After the defined retention period, your information is securely deleted or anonymised.

8. User Rights

As a user of 35dg, you have the following rights regarding your own information:

8.1 Right to Access

You can contact us at any time to find out what information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Some information can be updated directly in your account settings.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. Contact us at [email protected] regarding this matter.

8.5 Right to Portability

Where applicable, you can request your information in a structured format.

9. Cookie Policy

Our website uses various types of cookies. Cookies are small files stored on your device that make your visit more convenient.

• Essential Cookies: Required for the site's basic functionality — protecting login sessions and security verification.
• Functional Cookies: Remember your language preferences and other settings.
• Analytics Cookies: Collect aggregate data to help us understand how our site is being used.

You can control cookies by changing your browser's cookie settings. Please note that disabling essential cookies will prevent you from using certain features of the site.

10. Privacy Protection for Minors

35dg strictly refrains from providing services to persons under the age of 21. We do not knowingly collect information from anyone under the age of 21.

If we confirm that we hold any information relating to a minor, we will delete it immediately and the associated account will be closed.

11. Third-Party Links and Services

The 35dg platform uses third-party payment service providers such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies and we have no control over your activity on their websites.

Some gaming data received from our game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe is also governed by the respective providers' policies. We are not responsible for how your data is handled on these third-party platforms.

12. Changes to This Policy

35dg may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, you will be notified at your registered email or at the time of login.
• Continuing to use the platform after changes are made will be considered acceptance of the new policy.

Review this page regularly to stay informed about our latest Privacy Policy.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: via 24/7 Bangla live chat support

We will review your request as promptly as possible and take appropriate action.